Refund & Cancellation Policy

1. When an organizer cancels a show

If an organizer cancels a show for any reason, every vendor who has paid for a table at that show is automatically refunded 100% of the amount they paid, including any add-ons. Refunds are issued to the original payment method.

Refunds are initiated as soon as the show is marked cancelled in Vendr. Depending on the vendor's bank or card issuer, the funds typically appear within 5–10 business days.

2. When a vendor cancels their booking

Each show may set its own cancellation window. Unless the show's listing states otherwise, vendor-initiated cancellations are reviewed by the organizer and any refund is at the organizer's discretion.

Vendors should always read the cancellation terms on a show's page before paying for a table.

3. Denied or withdrawn applications

If your application is denied before payment, no charge is made. If you withdraw an application before it is approved and paid, no charge is made.

4. Boosts and promotional add-ons

Featured-listing boosts and other promotional add-ons are non-refundable once the promotion has begun, except when the underlying show is cancelled by the organizer, in which case they are refunded in full.

5. Disputes and chargebacks

Before opening a payment dispute with your bank, please contact the organizer through the show's group chat, or email support@vendr.app. Most issues are resolved within one business day.

6. Contact

Questions about this policy? Reach us at support@vendr.app.